Refund policy

Last updated: 24 September 2026

This policy explains how to cancel an order, return products and get a refund. Section 1 and section 2 apply to consumers. Section 3 applies to business customers. Our Terms of Service explain who counts as a consumer or a business customer.

Nothing in this policy affects your legal rights as a consumer.

1. Consumers: changing your mind

Your right to cancel

If you are a consumer, you can cancel your order for any reason within 14 days of the day you receive the products. If your order arrives in separate deliveries, the 14 days run from the day you receive the last one.

How to cancel

Tell us clearly that you want to cancel before the 14 days end. You can:

email tobias@bdybud.com with your name, order number and the items you are cancelling; or
use the model cancellation form at the end of this policy (you do not have to).

We will confirm by email that we have received your cancellation.

Returning the products

You must send the products back within 14 days of telling us you are cancelling. Please return them to our returns address:

Bdybud Returns, Maple Cottage, Gillingham, Dorset SP8 4RY

Unless the products are faulty or not as described, you pay the cost of returning them. We recommend a tracked service and suitable packaging, as the products are your responsibility until they reach us.

Some products, including aerosols, paints, thinners and other flammable items, can only be sent with carriers that accept them. Please contact us before returning these, and we will explain how to send them safely.

Your refund

We will refund the price of the products and the standard delivery charge you paid within 14 days of receiving the products back or, if earlier, of receiving evidence that you have sent them. If you chose a more expensive delivery option than our standard one, we only refund the cost of standard delivery. If you cancel only part of an order, we refund the delivery charge only to the extent that it was increased by the items you return.

We refund using the payment method you used, including Shopify Payments, PayPal and Klarna. Your bank or payment provider may take a few more days to show the refund.

You may handle the products as you would in a shop to check them. If you handle or use them more than that and this reduces their value, we may reduce your refund to reflect the loss in value.

When you cannot cancel

The right to cancel does not apply to:

sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, such as respirators, masks, filters and disposable PPE, if you have unsealed them;
products that, by their nature, have become inseparably mixed with other items after delivery; and
products made to your specification or clearly personalised, such as paint mixed to your colour code.

2. Consumers: faulty, damaged or incorrect products

If a product is faulty, damaged, incorrect or not as described, please contact us at tobias@bdybud.com with your order number, a description of the problem and photographs if possible. Telling us quickly helps us resolve it, especially for damage in transit.

Your legal rights under the Consumer Rights Act 2015 include:

within 30 days of delivery, the right to reject the product for a full refund;
within 6 months of delivery, the right to a repair or replacement, or a refund if that is not possible or does not work; and
up to 6 years after delivery, the right to a repair or replacement, or a refund or price reduction, although you may need to show that the fault existed at delivery.

We pay the reasonable cost of returning faulty or incorrect products, and we refund within 14 days of agreeing that you are entitled to a refund. For more information on your rights, visit the Citizens Advice website or call 0808 223 1133.

3. Business customers

The consumer right to cancel does not apply to business customers.

Damaged, missing or incorrect items: please tell us within 7 days of delivery, with photographs where possible.
Other faults: please tell us within a reasonable time of discovering the fault, and in any event within 3 months of delivery.
Remedy: where a product was faulty or incorrect on delivery, we will repair or replace it, or refund the price, at our choice, as set out in Part C of our Terms of Service. We pay the reasonable cost of returning it.
Change of mind: we may accept returns of unused, unopened products at our discretion. If we do, we will tell you any restocking fee in advance, and you pay the cost of returning them.