Returns policy

Last updated: 21/11/2025

At Bdybud, we’re all about keeping things smooth, safe and efficient. If something isn’t right with your order, we’ll do our best to put it right quickly so you can get back to what matters – your craft.

This policy explains how returns and refunds work when you buy from us online.

1. Who this policy applies to

This returns policy applies to purchases made directly on bdybud.com by customers in the United Kingdom.

If you are a trade or business customer, we may apply different terms. Please contact us before placing large or trade orders if you need clarification.

2. Change-of-mind returns (unwanted items)

If you’ve changed your mind about an item, you can return it to us within 14 days of receiving your order, subject to the conditions below.

To be eligible for a change-of-mind return:

The item must be unused and in resalable condition
It must be in its original packaging, including any seals, labels and accessories
You must provide your order number as proof of purchase

Once we receive and inspect the item, we’ll process your refund to the original payment method, usually within 5–10 working days. Depending on your bank or payment provider, it may take a little longer to appear in your account.

Return shipping costs (change-of-mind)

For unwanted items, you are responsible for the cost of returning the goods.
We recommend using a tracked service and keeping proof of postage until your refund is confirmed.

3. Items that cannot be returned for hygiene or safety reasons

For health, hygiene and safety reasons, we cannot accept returns of the following items unless they are faulty or not as described:

Respirators, masks, filters and cartridges once opened or used
Disposable PPE, including gloves, coveralls and similar items once opened or used
Any product that has been used, installed, contaminated or exposed to hazardous substances
Opened containers of liquids, paints, coatings, solvents or chemicals

If you’re unsure whether an item can be returned, please contact us before opening or using it.

4. Faulty, damaged or incorrect items

If your order arrives damaged, faulty or not as described, please contact us as soon as possible and no later than 14 days from delivery.

Email us at tobias@bdybud.com with:

Your order number
A brief description of the issue
Clear photos of the item, packaging and any damage (where applicable)

Once we’ve reviewed your claim, we will:

Offer a replacement, repair (where suitable) or refund, and
Cover reasonable return shipping costs or provide a pre-paid returns label, where a return is required

In some cases, for low-value or clearly faulty items, we may refund or replace without requiring a return to keep things efficient for both of us.

Your rights under the Consumer Rights Act 2015 are not affected by this policy.

5. How to start a return

To start a return, please:

Email tobias@bdybud.com with:
- Your full name
- Your order number
- The item(s) you’d like to return
- The reason for the return (change of mind, faulty, damaged, wrong item, etc.)
Our team will confirm whether your return is approved and send you:
- A returns reference and
- The return address and any further instructions

Please do not send items back without contacting us first, as this may delay processing.

6. Packaging your return

To help us process your return quickly and avoid damage in transit:

Pack items securely in suitable packaging (ideally the original packaging plus an outer box)
Include your returns reference and order number inside the parcel
Keep your proof of postage and tracking number until your refund or replacement is confirmed

We reserve the right to make a reasonable deduction from your refund if an item is returned used, incomplete or damaged due to insufficient packaging (for change-of-mind returns).

7. Refunds, exchanges and store credit

For eligible returns:

Refunds will be issued to your original payment method
Exchanges may be offered where stock is available
If you prefer, we can issue store credit for the value of the item instead of a refund

We cannot refund any original delivery charges for change-of-mind returns, unless the entire order was faulty or incorrect.

8. Keeping prices low & processes efficient

Our mission at Bdybud is to provide high-quality essentials at low prices. To do that, we run a lean and efficient operation. A clear and fair returns policy helps us keep costs down for everyone.

By following the steps in this policy and only returning items that qualify, you help us continue to offer sharp pricing and fast service to all our customers.